If you experience a recurring error during color analysis, this may happen due to an unstable internet connection or the AI's difficulty recognizing your face in the photo.
When taking a photo for a color analysis, keep these tips in mind:
Make sure you’re the only person in the photo.
Take your photo in a well-lit environment.
Keep the camera focused on you.
Choose a plain background to minimize distractions.
Remove accessories that cover your face, like glasses or headwear.
Make sure your internet connection is stable.
If these recommendations don’t help, we suggest closing the app completely and restarting it to refresh the system and resolve any temporary glitches.
If the problem persists, please submit a request here to get assistance from our support team.